TORONTO, June 29, 2026 – The Canadian Radio-television and Telecommunications Commission has asked Rogers to explain by July 3 whether its planned $5 monthly “Wireless Plan Rate Adjustment,” set to begin July 15 for some wireless customers, will be applied during existing commitment periods and whether the charge forms part of the minimum monthly fee that cannot be changed without consent. Rogers customers who recently received a rate increase notice should review their bills and contract terms. If the fee applies to customers who are still within a fixed-term agreement, it may raise concerns under the Wireless Code’s protections for key contract terms.
In a June 23 letter to Rogers, the CRTC said it had learned that the company notified wireless customers through their bills that a $5 monthly charge, identified as a “Wireless Plan Rate Adjustment,” would take effect on July 15.
Under Canada’s Wireless Code, the minimum monthly charge is the lowest amount a customer must pay each month without using optional services or incurring additional or overage charges. It is considered a key contract term. During a customer’s commitment period, a service provider cannot change that term without the express consent of the account holder or an authorized user.
The CRTC asked Rogers to explain separately how the fee will apply to customers who remain under fixed-term contracts and to those whose service has moved to a month-to-month arrangement. The regulator also requested details on when the charge will begin appearing on bills.
The CRTC further asked Rogers to clarify whether the new mandatory monthly charge is already included as part of the minimum monthly fee stated in customer contracts and how the company will ensure that the fee complies with existing consumer protection rules.
Fixed-term contracts usually include a clearly stated commitment end date. Although month-to-month customers are no longer bound by a fixed commitment period, service providers must still give proper notice under the contract and the Wireless Code and clearly explain any pricing changes.
Customers who received a notice can check their most recent bill for a reference to “Wireless Plan Rate Adjustment” and review the minimum monthly charge, commitment end date and service plan type listed in their contract summary. Consumers should also keep copies of their bills and rate adjustment notices in case they need to make an inquiry or complaint later.
At this stage, the CRTC has only asked Rogers for an explanation. It has not found that the company violated the rules and has not announced that the charge will be suspended. Whether further regulatory action is required will depend on Rogers’ response and the CRTC’s subsequent review.
Consumers who believe a charge does not match their contract should first contact Rogers for an explanation and keep the case number and any written response. If the issue cannot be resolved, they may submit a complaint to the Commission for Complaints for Telecom-television Services.（LJI by Yuanyuan）
